Support
Software Updates
In order to remain up to date with the latest requirements from EMV and the payment scheme operators, as well to take advantage of Barnes’ ongoing development, the software must be kept up to date.
We only support the most current software. It is essential to update your tool to the latest version to ensure your cards are tested against the latest standards/specifications.
It has always been our policy to keep in touch with our customers to ensure they receive the best possible support and notification of the latest software upgrades. To facilitate this task, we ask that a few details be entered in the form below.
Latest Product Versions
| Product | Software Version | Update Package |
|---|---|---|
| CPT 3000v3 | 3.68.0 | v7.3_62 |
| CAT 3000v3 | 3.68.0 | v7.3_62 |
| Scheme Certified Modules | Library Version | Software Version | Update Package |
|---|---|---|---|
| Mastercard CPV (15.2) | 15.2.2 | 3.65.2 | v0.8_41 |
| Visa GPR PVT (4.3) | 4.2.004 | 3.68.0 | v7.3_62 |
Card Reader Drivers
For the convenience of our customers we are making available here drivers for some of the USB connected card readers used with our test tools. Please note that these drivers may not be the latest available, you are strongly advised to check the manufacturer's web site first. NB Readers connected using a serial port do not require drivers, those using the serial to USB adapter only need a driver for the adapter.Mag-Tester Drivers
For the convenience of our customers we are making available here drivers for some of the Magnetic Stripe Analyzers.
24/7 – we are available whenever you need us
We have built a strong reputation on the basis of our superior product support. Our support team is committed to ensuring our customers are always able to deliver the highest quality payment solutions.
There are a number of ways you can reach the Barnes Support Team:
Phone: +44 (0)1730 231313
(during UK office hours)
Email (24 hours a day):
Chip Test Tool Support: chipsupport@barnestest.com
Magnetic Analyzer Support: magsupport@barnestest.com
General Support issues: support@barnestest.com
P3 Support: p3support@barnessmart.com
Sales: sales@barnestest.com